Privacy Policy

At Concho Transporation, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and communications — including SMS messages.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: name, phone number, email, address
  • Transactional Data: service history, billing records, customer inquiries
  • Device and Usage Information: browser type, IP address, pages visited, time spent on our site
  • SMS Communication Data: phone number, opt-in status, delivery confirmations, and message replies

2. How We Use Your Information

Your information may be used to:

  • Provide and manage services
  • Process payments and invoices
  • Respond to inquiries and support requests
  • Send service updates, reminders, and promotional content (with consent)
  • Improve our website and service offerings

3. SMS Communication Policy

We may use SMS (text messaging) to communicate important service updates, appointment reminders.

In compliance with A2P 10DLC and other industry regulations:

  • Consent is Required: We will only send SMS messages to users who have explicitly opted in to receive them.
  • Message Frequency: Varies based on your interaction with us.
  • Standard Rates Apply: Message and data rates may apply depending on your mobile plan.
  • Opt-Out at Any Time: You can opt out by replying STOP to any message. To receive help, reply HELP.

We do not sell or share your SMS data with third parties, and we do not send unsolicited marketing messages.

4. Sharing and Disclosure

We do not sell your personal data. We may share limited information with trusted third-party service providers for business operations (e.g., invoicing, SMS gateways) — but only as necessary and with appropriate safeguards.

5. Data Security

We use industry-standard security measures to protect your information, including encryption, secure data storage, and access controls.

6. Your Rights

You may:

  • Request access to your personal data
  • Ask us to correct or delete your information
  • Withdraw consent for SMS or email marketing at any time

To exercise any of these rights, contact us at [your email or phone].

7. Changes to This Policy

We may update this Privacy Policy as laws or business needs change. Updated versions will be posted on our website with a new effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Concho Transportation
(817) 769-9373